Accessibility Statement

Our Commitment to Digital Accessibility

1. Our Commitment

Pragmatic Solutions MT Limited is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone should be able to access our website and services, regardless of their abilities or the technology they use.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our website is designed to be conformant with WCAG 2.1 Level AA standards. We are working towards achieving full conformance and regularly audit our website to identify and address accessibility issues.

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

  • Clear and consistent navigation throughout the site
  • Logical heading structure for screen reader users
  • Skip navigation links to bypass repetitive content
  • Breadcrumb navigation on internal pages
  • Descriptive page titles and headings

3.2 Visual Design

  • Sufficient color contrast ratios (minimum 4.5:1 for normal text)
  • Text that can be resized up to 200% without loss of functionality
  • No reliance on color alone to convey information
  • Readable fonts and appropriate text spacing
  • Responsive design that works on various screen sizes

3.3 Keyboard Navigation

  • Full keyboard accessibility for all interactive elements
  • Visible focus indicators for keyboard users
  • Logical tab order throughout the site
  • No keyboard traps

3.4 Content

  • Alternative text for all meaningful images
  • Descriptive link text that makes sense out of context
  • Clear and simple language
  • Properly labeled form fields with error identification
  • Captions and transcripts for multimedia content

3.5 Assistive Technology Support

  • Compatible with screen readers (JAWS, NVDA, VoiceOver)
  • ARIA landmarks and labels where appropriate
  • Semantic HTML markup
  • Support for browser text-to-speech features

4. Known Limitations

Despite our best efforts, some limitations may exist:

  • Third-party content or widgets may not be fully accessible
  • Some PDF documents may require accessibility improvements
  • Certain legacy content may not meet current standards

We are actively working to address these limitations and welcome feedback on any accessibility barriers you encounter.

5. Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

  • Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
  • Screen Magnification: ZoomText, MAGic, browser zoom
  • Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
  • Alternative Input Devices: Switch controls, eye-tracking devices
  • Browser Extensions: High contrast modes, reading aids

6. Browser Compatibility

Our website is tested and optimized for the following browsers:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Apple Safari (latest version)
  • Microsoft Edge (latest version)

We recommend using the latest version of your preferred browser for the best accessibility experience.

7. Testing and Evaluation

We regularly evaluate our website's accessibility through:

  • Automated accessibility testing tools
  • Manual testing with assistive technologies
  • User testing with people with disabilities
  • Third-party accessibility audits
  • Ongoing monitoring and maintenance

8. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Coordinator
Pragmatic Solutions MT Limited
Email: accessibility@pragmaticsolutions.ca
Phone: +1 (416) 555-0123
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

When reporting an accessibility issue, please include:

  • The web page or feature where you encountered the issue
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your browser and operating system

We aim to respond to accessibility feedback within 2 business days and will work to resolve issues as quickly as possible.

9. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

  • Accessibility for Ontarians with Disabilities Act (AODA):
    Accessibility Directorate of Ontario
    Website: ontario.ca/accessibility
  • Canadian Human Rights Commission:
    Website: chrc-ccdp.gc.ca
    Phone: 1-888-214-1090

10. Ongoing Improvements

Accessibility is an ongoing effort. We are committed to:

  • Regular accessibility audits and testing
  • Training our staff on accessibility best practices
  • Incorporating accessibility into our development process
  • Staying current with accessibility standards and guidelines
  • Engaging with the disability community for feedback

11. Third-Party Content

Some content on our website may be provided by third parties. While we strive to ensure all content is accessible, we may not have full control over third-party content. We work with our partners to improve accessibility and welcome reports of any issues.

12. Updates to This Statement

This Accessibility Statement was last reviewed and updated in January 2025. We review and update this statement regularly to reflect our ongoing accessibility efforts and any changes to our website.

13. Additional Resources

For more information about web accessibility, visit: