Privacy Policy

1. Introduction

Pragmatic Solutions MT Limited, doing business as Pragmatic Solutions ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered with the Alcohol and Gaming Commission of Ontario (AGCO) under Registration No. GRSM1236050 as a Gaming-Related Supplier, and we comply with all applicable privacy laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services
• Contact us through our website or email
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions
• Apply for employment with our company

This information may include: name, email address, phone number, company name, job title, business address, and any other information you choose to provide.

2.2 Technical Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our gaming platform integration services
• Communication: To respond to your inquiries, send updates, and provide customer support
• Business Operations: To process transactions, manage accounts, and fulfill contractual obligations
• Compliance: To comply with legal obligations, including AGCO regulations and gaming industry standards
• Marketing: To send promotional materials and newsletters (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address technical issues and fraudulent activity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
• Business Partners: With gaming operators and platform providers as necessary to deliver our integration services
• Legal Requirements: When required by law, regulation, or legal process, including AGCO reporting requirements
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Gaming industry regulations may require us to retain certain information for specific periods.

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service provider
• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@pragmaticsolutions.ca.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 19 (or the legal gambling age in their jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: